Please note that Canada Computers & Electronics reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us on our Customer Contact page.
In order to shop online with Canada Computers & Electronics, you must first register an account. Signing up for a Canada Computers & Electronics Online (CC-Online) account is very easy. Simply visit our create user account page and fill in the necessary information. Double check your information before registering. Once you create the account, you will be sent a confirmation email, which will provide you with your unique Customer ID number, your account information, and additional support information.
Now that you have a CC-Online account, you are ready to place an order.
Our online stock reflects our local inventory. If you place an order for an item that is not in stock at our warehouse, please expect a delay until we can either bring in new stock or have stock transferred in from another location. If you are unsure about the availability of an item, please contact us by phone or email.
Items that are out of stock entirely (not available at any of our retail locations), will need to be ordered from our supplier(s), and may take between 1-5 business days, unless otherwise noted. If it will take longer, our support staff will inform you of the availability.
Note: Due to stock variances and unforeseeable errors, stock levels may be inaccurate. As a result, some low stock items may not be accurately displayed.
Login to your account and browse through our website, adding to your shopping cart the product(s) you wish to purchase. You can do this by entering the quantity you wish to purchase and clicking the "Add to Cart" button. To continue shopping, simply click the "Continue Shopping" button. When you are ready to checkout and make your purchase, click on the "View Cart" link at the top of the screen.
Here you will be presented with the item(s) you wish to purchase and the total price. You may make any necessary changes to your shopping cart at this time, such as changing the quantity of any item or removing it from your shopping cart. Once you are ready to proceed, select your payment method, and click "Ready to Check Out".
Based on your payment method, you will be presented a final summary for your order, including the total, shipping charges, taxes, and final total. You have the option to change your shipping address incase you made a mistake. Please do note that for all Credit Card orders, we only ship to your credit card billing address. To learn more about our payment methods and policies, click here. Be sure you have read and understood our online shopping policies before placing your order.
Once you are ready, click "Place Order". For Credit Card purchases, you will be taken to a secure site to enter your information and proceed with processing the transaction. You will be provided with a summary of your order on screen as well as via email. If you are using a Visa card, you will be prompted with a Verified by Visa screen during the process. For Online Bank Payment orders, you will be given a summary of your order and instructions on how to make your payment.
Please note that financial institutions take up to 1 business day to process your transaction. It will take 1-2 business days to confirm your payment and shipping information. Once confirmed, your order will be shipped within 1 business day if all items are in stock.
It may take up to 5 business days to acquire inventory for out of stock items. Please call or email us regarding ETA on special-order items before placing your order. If there will be a significant delay in shipping your order, we will contact you. Once your order is shipped, we will email you with a tracking number. To learn more about shipping, click here.
Canada Computers & Electronics does not at this time have an online order status feature. To check the status of your order, please call or email us. Our staff can inform you on any step of your order process, including order and payment confirmation, stock availability, and shipping status. We will do our best to reply to your email within 24 business hours.
For all communications, make sure you have your Online Order# and your Member ID# handy so that our staff can assist you.
You will be notified if any of the following situations arises:
Make sure your email address is correct and update it if necessary. Canada Computers & Electronics accepts no responsibility for problems that may occur with your order or any losses you may incur due to information errors, incorrect email address, our email being lost, such as by junk mail filters, or our phone calls/voice mails not being answered.
If you require a change to your order, such as adding or removing items, or correcting any information, please contact us immediately. As in-stock orders may be shipped as quickly as 1-2 business days (including payment confirmation), we may not be able to make requested changes in time.
If you wish to cancel your order, please contact us immediately. See our cancellations policies for more information.
Q: What if one of the items I had ordered online is now on back-order/unavailable?
A: If 1 or more items are on back-order after an online purchase has been processed, the customer will be contacted to either change or void their order.
Q. Do you accept online credit card payments?
A. Yes. We currently accept Visa, MasterCard and American Express payments online. For Visa and MasterCard customers, we also provide the Verified by Visa and MasterCard SecureCode options with added security features.
Q. I just made my online bank payment. When can I expect my order?
A. Please note that banks take up to 1 business day to process a transaction. Therefore we will not recieve confirmation of your payment from the bank for up to 1 business day. Once we recieve this confirmation we will process your order. If the item is in stock it will ship that day. If it is not in stock, we will update you with an ETA as soon as possible.
Q. How do I track my order?
A. Once your order has been shipped, we will email you with a FedEx or Canada Post tracking number and information on how to track your order online.
Q. I cannot make a payment through any of the banks you have listed. What are my options?
A. You may select our online credit card payment option.
Q. Where can I use my CC Gift Card?
A. CC Gift Cards can only be redeemed at any Canada Computers & Electronics retail store.