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Return and Exchange Policies

General Summary of our Return and Exchange Policy / Product Warranty

Return and Exchange Policy

  • 14 Day refund & exchange service from the original date of invoice*
  • Canada Computers & Electronics reserves the right to charge a restocking fee. Please refer to Return and Exchange - Restocking Fee Table for details*
  • All returns must be in original condition
  • All iCAN branded products (excluding ink cartridges and toners) offer a 1 year exchange warranty*
  • All iCAN branded ink cartridges and toners offer a 90 Day exchange warranty*
  • Some products are non-returnable*

Product Warranty

  • 30 Day exchange warranty service for goods deemed to have a manufacturing defect*
  • 90 Day courtesy warranty service (will ship the defective product for repair or replacement to the manufacturer at no cost to our customer) from the original date of invoice*
  • For goods between 91 days and 1 year from the date of original invoice, a service to ship the defective product for repair or replacement to the manufacturer at a minimal cost is offered*

Canada Computers & Electronics offers a 14 Day refund & exchange service from the original date of invoice. Canada Computers & Electronics offers a 30 Day warranty against manufacturing defect from the invoice date. (Some restrictions may apply - please see below exceptions list for full details). If you are not satisfied with your purchase or have a product deemed to be defective and would like to request a refund or exchange, please note the following.

  • 1. Original invoice must be provided.
  • 2. Original packaging and ALL of its content must be present and returned including manuals, accessories and gifts with purchase or other included or bonus items. Original package must be in good condition. Incomplete or damaged returns may be refused.
  • 3. All returns for refunds will be processed with the original method of payment unless the purchase was made via online banking, in which case a cheque will be mailed out to the customer. For purchases made with a credit card, the same card used to make the purchase will be credited with the refund. For purchases made with a gift card, if the original was discarded, a new gift card will be issued for the refund amount.
  • 4. For online purchases, the return period begins on the invoice date of the items.
  • 5. Your name, address, phone number, signature and valid government issued photo ID will be requested to confirm information provided.
  • 6. Some restrictions apply to the 14 Day refund & exchange policy. Please see the Restocking Fee Table for details.
  • 7. Refunds for cash purchases over $500 CAD will be issued via a corporate cheque. Corporate cheques will be processed within 2-3 head office business days. When the refund process is initiated at store-level, an option to have the cheque mailed to a specified address or to the store for pickup will be offered.

Return and Exchange - Restocking Fee Table

14 Day Refund and Exchange? Restocking Fee
Adapter & Chargers Yes No
Bags & Cases Yes No
Batteries Yes, if unopened. No
Cables & Adapters Yes No
Cases Yes No
CD/DVD/RW /Blu-Ray Drives Yes No
Cleaning Supplies Yes, if unopened. No
Cooling Yes No
CPU Exchange only, if opened. No
Desktop Computers* Yes 10%
Digital Photography/Video* Yes 10%
Flash Memory/Drives Exchange only, if opened. No
Gaming - Console System* No Return or Exchange — All returns and defects handled by Manufacturer
Gaming - PC Headphone/Headset/Microphone* No refund or exchange
Gaming - Accessories* Yes 10%

GPS

Return - 7 Days DOA, Exchange Only if Defective No
Hard Drive Enclosures Yes No
Hard Drives Exchange only, if opened. No
Headphones No refund or exchange
Amps/DACs & Microphone* Yes 10%
Home & Office Furniture Yes, if unopened. No
Home Automation Yes No
Home Theatre* Yes 10%
I/O Controllers, External Hub, Internal Bay Devices Yes No
Ink Cartridge/Toners* No return or exchange except for iCAN brand ink cartridge. iCAN offers 90 Day return exchange on incompatible cartridges
Ink Cartridge iCAN Brand Yes No
Keyboards, Mice, Drawing Tablet Yes No
LCD/LED Monitors Yes 10%

LED Light Bulb

Yes No
Major Appliances* Exchange only, if unused.
Memory Exchange only, if opened. No
Motherboards Exchange only, if opened. No
Networking* Yes No
Notebook, Tablet and Mobile Phone Accessories Yes No
Tablets & eBook Readers* Yes No
Notebook* Yes 10%
Office Equipment Yes No
Personal Care No refund or exchange
Home/Office Phones Yes No
Communications Yes No
Mobile Phones* Yes 10%
Point-Of-Sales Yes No
Power Protection Yes No
Power Supplies Yes No
Printers Yes, if unopened. No
Pro Audio* Yes 10%
Projectors* Yes 10%
Satellite/FTA Yes No
Scanners Yes No
Security/Surveillance Yes No
Servers Yes 10%
Small Appliances* No refund or exchange
Software* No refund or exchange
Solid State Drives & Hard Drives Exchange only, if opened. No
Sound Cards Exchange only, if opened. No
Speakers Yes No
Sports & Health* No refund or exchange
Storage Media* No refund or exchange
Televisions* Yes 10%
Toys Yes No
Video Cards* Yes 10%
Video Devices* Yes 10%
VoIP & Unified Communications Yes No
Webcams Yes No

Policy Exceptions

  • Notebook Computers & Tablets are provided with 14 Day Warranty against manufacturing defect
  • LCD/LED monitors, laptop computer screens with dead/stuck/defective pixel are not covered under the standard warranty. Please contact the manufacturer for further warranty inquiries.
  • Console Gaming System: No Return or Exchange. All returns and defects handled by Manufacturer
  • iCAN branded ink cartridges and toners are eligible for 90 Day refund or exchange if the cartridge is found to be incompatible with the printer.
  • iCAN products (excluding printer cartridges and toners) include a 1 year replacement warranty.
  • iCAN printer cartridges and toners includes a 90 Day replacement warranty
  • Canada Computers & Electronics reserves the right to determine whether the product is defective or not.
  • Physically damaged products will not be accepted for replacement, exchange, refund or credit.
  • No return for refunds, exchanges, credit or replacement are accepted on ALL unopened or opened Software, PC and Video games.
  • No return for refunds, exchanges, credit is accepted on ALL personal care, small appliances, sports & health products for hygienic reasons unless the product is found to be defective within 30 days, in which case the product may be exchange
  • No return for refunds, exchanges, credit or replacement are accepted on Special Order Items, Clearance Items and Final Sale Items except when they are found defective, in which case the product may be repaired or replaced at Canada Computers & Electronics' discretion.
  • No return for refunds, exchanges, credit or replacement are permitted for ALL opened or used original manufacture branded printer cartridges, toners, blank media (CD/DVD/etc.), water-cooling, headsets, headphones, printing supplies, projector bulbs, paper, drones and cleaning supplies.
  • Printers are non-returnable if consumables have been opened.
  • No returns or refunds on services, deliveries, and installations.
  • All Samsung tablets are only covered by the manufacturer warranty.
  • All cable modems are final sale. Warranty is only covered by the manufacturer.
  • No return for refund, exchange, or credit is accepted on all BTOS (Built-To-Order-Systems) unless the product is found to be defective within 14 days.
  • No returns for refund, exchange, credit, or replacement is accepted if the original software and operating system of tablets, notebooks, desktops, or mobile phones are missing, registered, activated or modified.
  • No returns or refunds on all Gaming chairs and tables if opened and assembled, 30 days defective exchange only.
  • Additional exceptions may apply. Please see the Warranty section found on product pages for details.

Corporate & Government Account

Policies only apply to orders made by Purchase Orders or Government/Corporate Credit Cards. Credit card information must be provided at time of return.

  • Unopened items can be returned within the 30 day period of purchase date.
  • Opened items which are found defective can be returned within 30 days for refund, exchange and replacement.
  • Opened items which are non-defective can be returned within 14 days for refund. Full packaging is required and product must be in resalable condition.
  • All computer components carry a 1 Year replacement warranty.
  • Please contact your Canada Computers & Electronics' representative for further details

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MIR = Mail in Rebate, IR = Instant Rebate. Prices are in Canadian dollars. Canada Computers & Electronics is not responsible for typographic or photographic errors. Prices and specifications are subject to change without notice. Promotional pricing is valid while quantities last. Logos and trademarks are copyrighted and the property of their respective owners. © 2003 - 2017 Canada Computers & Electronics. All rights reserved.